Binotel

Binotel is the dominant cloud-PBX in Ukrainian sales organizations. AllMCP gives your agent 31 tools for call analysis, recordings, employee management, and outbound dialing.

All providers How connecting works

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Connect

Binotel authenticates with a key + secret pair tied to your cabinet (company account).

Caution

Binotel API credentials are not self-service. The cabinet owner must email support@binotel.ua to request them. Use the subject line Получение авторизационных данных для REST API. Turnaround is about one business day.

1. Request your REST API credentials

   Have the cabinet owner email support@binotel.ua with the subject line Получение авторизационных данных для REST API. Turnaround is about one business day. You will receive a key and a secret.

2. Ask your agent to connect Binotel

   Tell your agent to connect Binotel and give it the two values you received:

   • key — your Binotel REST API key
   • secret — your Binotel REST API secret

3. Connect per user

   Each AllMCP user who needs Binotel connects with their own key + secret pair.

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Tools by category

Binotel’s tools are grouped into five categories: Calls, Stats, Employees, Customers, and Outbound. Your agent can browse what is available and use any tool once Binotel is connected.

Calls

Point lookups, recording URLs, and live call status.

Tool	What it does
binotel_get_calls	Fetches one or more calls by their internal call IDs.
binotel_search_calls_by_phone	Finds calls associated with a given phone number.
binotel_search_calls_by_customer	Finds all calls linked to a specific customer.
binotel_get_recording_url	Returns a downloadable URL for a call recording (valid for 15 minutes).
binotel_list_online_calls	Lists all calls that are currently in progress.
binotel_list_lost_calls_today	Lists today’s unanswered (missed) calls.

Stats

Call history and period-based statistics.

Tool	What it does
binotel_list_calls_for_employee	Returns a single employee’s call history over a window of up to 7 days.
binotel_list_calls_for_period	Returns calls in a time period, filtered to all, incoming, or outgoing.
binotel_list_calls_per_day	Lists every call for a single day in the cabinet’s local timezone.
binotel_list_calls_since	Returns calls that occurred after a given timestamp, for polling new activity.
binotel_list_recent_calls_for_employee	Returns an employee’s most recent calls (about the last 50, within 14 days).
binotel_list_calltracking_for_period	Returns call-tracking records for a given period.

Employees

Extension directory, call routing, voice files, and presence.

Tool	What it does
binotel_list_employees	Lists every employee in the cabinet with their name, email, extensions, and presence; run this first to find the extensions other tools need.
binotel_list_routes	Lists the call-routing rules configured in the cabinet.
binotel_list_voice_files	Lists the voice files (announcements and IVR prompts) uploaded to the cabinet.
binotel_change_employee_presence_state	Updates an employee’s presence (availability) state.

Customers

Binotel’s built-in mini-CRM for managing customer records and labels.

Tool	What it does
binotel_list_customers	Lists customer records stored in Binotel’s mini-CRM.
binotel_get_customers	Fetches one or more customers by their ID.
binotel_search_customers	Searches customer records by name or phone number fragment.
binotel_list_customers_by_label	Lists all customers tagged with a specific label.
binotel_create_customer	Creates a new customer record.
binotel_update_customer	Updates the details of an existing customer.
binotel_delete_customers	Deletes one or more customer records (this cannot be undone).
binotel_list_customer_labels	Lists the cabinet’s set of customer labels (tags).

Outbound

Click-to-call, transfer, hangup, IVR, and announcements.

Tool	What it does
binotel_initiate_internal_to_external	Places a click-to-call from an employee’s internal extension to an external number.
binotel_initiate_external_to_external	Connects two external numbers together through the cabinet’s phone line.
binotel_initiate_external_to_incoming_call	Dials an external number and routes the answered call into the incoming-call flow.
binotel_hangup_call	Ends a call that is currently in progress.
binotel_transfer_call	Transfers an active call to another external number.
binotel_call_with_announcement	Dials an external number and plays a pre-recorded announcement when answered.
binotel_call_with_ivr	Dials an external number and presents an interactive voice menu (IVR) when answered.

Caution

Outbound dialing tools require an explicit confirmation before they run, so a call is never placed by accident.

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Common workflows

Call analysis

A typical call-review flow:

1. List employees to get their extension numbers.
2. Pull a chosen employee’s call history for the last 7 days.
3. Get the recording URL for any calls worth listening to.

Daily lost calls

Ask your agent to list today’s unanswered calls and group them by employee.

Outbound campaign

Ask your agent to place a call from a given extension to a customer’s number. It will confirm before dialing.

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Notes

Caution

Limits and expiry to keep in mind.

• Recording URLs expire after 15 minutes — download or use them promptly.
• Listing calls for a period with direction set to all is capped at 24 hours per request.
• Listing calls for an employee is capped at 7 days per request.
• A period list returns at most 2,000 records per request.

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